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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A popup will open. It includes exhaustive info about all the operations that you can carry out on that particular page. Each context menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of instructional video clips illustrating how to use our web hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you are looking for, check out our comprehensive FAQ section, which contains questions asked by real users and offers real solutions. We periodically update our FAQ database with new questions & answers in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can touch base with our excellent team of tech support engineers available 24x7 and eager to assist you with any problem. Each support ticket you submit will be responded to in less than 1 hour (the average support ticket response time being approximately 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 73244

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com